Our Privacy Policy

This privacy policy notice is for this website: www.avon-pestcontrol.co.uk, served by

Avon Pest Control

and governs the privacy of those who use it.

The purpose of this privacy policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing / using this website.

Policy key definitions:

• “I”, “our”, “us”, or “we” refer to the business, Avon Pest Control.
• “you”, “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• ICO means Information Commissioner’s Office.
• Cookies mean small files stored on a user’s computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

Lawful basis

We have a Legitimate Interest to store and use the data you provide on this website.

The reason we use this basis

If you make an enquiry to Avon Pest Control’s website, Avon Pest Control have a requirement to collect specific personally identifiable information relating to you such as contact information and other relevant business information. This information is required in order for us to take steps at your request prior to entering into a contract. (e.g. quotation or sales agreement).

How we process your information

We use your personal data only when the law allows us to. We most commonly use your personal data in the following circumstances:

• Contacting you following your submission of an enquiry on our website or by other means.
• where it is considered necessary for our legitimate interests, or those of a third party, and your interests, as long as your fundamental rights do not override these;
• where we are required to comply with a legal or regulatory obligation.
• managing our relationship with you
• send email communications if explicit consent has been provided in order for us to do so;
• use of data analytics to improve the website, marketing and user experience;
• when you have given your consent, we may use your personal data to send you related news updates which we think may be of interest to you. If you have decided to opt-out then you will no longer receive this information from us.

Data retention period

We will only store your data for as long as is required. We store transactional information for 7 years as required by HMRC. Online enquiries that do not proceed to a transaction will be stored for one month.

Sharing your information

We may use third parties to process your data for the sole purpose of providing the service you use. We do not allow third parties to use your personal data for their own purposes, we only permit them to process your personal data for our specified purposes. These include web hosting providers but may include other, carefully selected partners.

We will also disclose your personal data to third parties:

• if we are under a legal duty to disclose or share your personal data in order to comply with any legal obligation, or any lawful request from any legal or regulatory authority; or
• to respond to any claims, and to establish, exercise or defend our legal rights.

Aggregated Data

We collect, use and share aggregated data with third parties which includes statistical and demographic data for any purpose. Aggregated Data is derived from your personal data. This data is, however, not considered personal data by law as it does not directly, nor indirectly, reveal your identity. We may share this data with third party agencies to identify specific areas on our website that a customer interacts with to help us formulate our marketing strategy. For example, we may aggregate your Usage Data to calculate a percentage of users accessing a certain area or product on the website. If we combine or connect Aggregated Data with your personal data, it will be used in accordance with this Privacy Policy.

Your Individual Rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO www.ico.org.uk, if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet Cookies

Cookies are small text files placed on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display or to keep you logged into the website where applicable.

We may use essential cookies which are placed on your device when you visit our websites. You have the option to disable cookies using your browser settings, however please note that if you decide to disable cookies, certain areas of our website may become inaccessible or no longer function properly. We may use Google Analytics to gain an overview of the volume and source of visitors to our websites. Google Analytics use cookies to collect this information. You can opt out of Google Analytics by following this link https://tools.google.com/dlpage/gaoptout?hl=en

Data Security and Protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Resources & further information

• Overview of the GDPR - General Data Protection Regulation
• Data Protection Act 1998
• Twitter Privacy Policy
• Facebook Privacy Policy
• Google Privacy Policy
• Linkedin Privacy Policy

Accessibility Statement for Avon Pest Control

We want everyone who visits the Avon Pest Control website to feel welcome and find the experience rewarding.

What are we doing?

To help us make the Avon Pest Control website a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the Avon Pest Control website.

How are we doing?

We’ve worked hard on the Avon Pest Control website and believe we’ve achieved our goal of Level AA accessibility. We monitor the website regularly to maintain this, but if you do find any problems, please get in touch.

Let us know what you think

If you enjoyed using the Avon Pest Control website, or if you had trouble with any part of it, please get in touch. We’d like to hear from you in any of the following ways:

• 01926 632 929
• Get in touch online